Even minor violations can take essential resources away from the people who genuinely rely on IHSS. By understanding what constitutes IHSS fraud and knowing how to report concerns, we can help protect the program for the elderly and disabled residents of Santa Clara County who depend on it every day.
Newsletter Catagories
Consumer Responsibilities
Terminating IHSS Provider Services
It is important that IHSS care recipients understand how to remove a provider who is no longer offering care to them. It’s important to keep only active, working providers listed on your case.
Receiving an Accurate Assessment or Reassessment from IHSS
When an IHSS social worker visits your home for assessment, it’s important to represent your strengths and limitations. You can do so by clearly communicating your needs and by avoiding overstating your ability to manage your care.
Safety Net Program: On-Call Registry
Qualifying consumers can access up to 80 hours of OCR services each fiscal year (from July to the following June). An exception may allow up to 160 hours for those with severe impairments. It’s important to note that the OCR does not cover IP vacations; it is strictly for unexpected and urgent needs.
Tired of Calling TTS to Approve Timesheets? Give ESP a Try
IHSS consumers must review, approve, or deny their provider’s timesheet every pay period and using the Telephone Timesheet System (TTS) to do this can be a time-consuming process. An alternative to TTS is the Electronic Services Portal (ESP) and Public Authority Services by Sourcewise created five simple step-by-step guides for consumers on how to use ESP.
Skin Cancer Awareness: Conduct Regular Self-Exams
Regular self-exams are particularly crucial for individuals at a higher risk of skin cancer, including those with weakened immune systems, those who previously had skin cancer, individuals with numerous moles or skin spots, and those with a significant family history of skin cancer.
Care Coaching Program for Consumers
This involves a range of responsibilities, such as interviewing, hiring, training, supervising, and, if needed, letting go of their IP. This process can be particularly challenging for consumers due to physical limitations, mental health issues, or other specific circumstances.
New Tools to Learn How to Use the ESP
Public Authority Services by Sourcewise has created five simple step-by-step guides for consumers on how to use the ESP. The ESP guide modules are available in PDF format, as well as short videos.
Create a Backup Plan for Your Care
It is highly recommended that consumers explore the idea of hiring an additional provider for times when unexpected needs arise. Having two or more providers connected to your case will ensure a smooth transition from one provider to another.
Understanding IHSS Share of Cost
Some consumers of In-Home Supportive Services (IHSS) have a Share of Cost (SOC) for their services. This means the consumer is responsible for paying their provider(s) out-of-pocket for some of the hours they work.