By Santa Clara County In-Home Supportive Services
January 2026 | 2026 Winter Newsletter
Santa Clara County In-Home Supportive Services (IHSS) would like to remind recipients about the necessity of updating and removing non-working providers from their case. This action is crucial for maintaining quality services, ensuring safety, and strengthening the provider network. Our goal is to help recipients understand how to remove a provider who is no longer offering care to them. It’s important to keep only active, working providers listed on your case.
Reasons to remove inactive providers:
- Protection of Privacy: Providers who are no longer working for recipients should not have continued access to sensitive case information. Removing them helps safeguard the recipient’s privacy
- Prevention of Overclaiming: If inactive providers are listed as active, they may still request timesheets and claim hours, leading to overclaiming of authorized hours
- Maintaining Current Records: Keeping the provider list current allows IHSS to maintain accurate records and helps agencies provide timely and efficient services. This helps avoid sending case update letters to inactive providers
To remove an inactive provider from your case, IHSS requires a written request from the recipient or their authorized representative. Please include the following details to make sure your request is processed correctly:
- Recipient’s full name, case number, or social security number
- Provider’s full name and provider ID number or social security number
- The last date (month, day, and year) the provider worked
- Include the signature of the recipient or authorized representative
Note: Any termination request can be made by contacting your IHSS social worker.
A provider can also request a self-termination form by calling IHSS at the number below. The form includes a return envelope for your convenience. Please ensure that you provide the following:
- Recipient’s full name, case number, or social security number
- Provider’s full name and provider ID number or social security number
- Signature of provider
You can simply submit this request by mail, fax, or email:
- Mail: IHSS P.O. Box 11018, San Jose, CA 95103-1018
- Fax: (408) 792-1601
- Email: ihss.scc@ssa.sccgov.org
Questions?
Call the IHSS main line: (408) 792-1600 or visit the IHSS office: 353 W. Julian Street. San Jose, CA 95110 Monday through Friday from 8:00 a.m. to 5:00 p.m. (closed on holidays).
Santa Clara County In-Home Supportive Services (IHSS) would like to remind recipients about the necessity of updating and removing non-working providers from their case. This action is crucial for maintaining quality services, ensuring safety, and strengthening the provider network. Our goal is to help recipients understand how to remove a provider who is no longer offering care to them. It’s important to keep only active, working providers listed on your case.
Reasons to remove inactive providers:
- Protection of Privacy: Providers who are no longer working for recipients should not have continued access to sensitive case information. Removing them helps safeguard the recipient’s privacy
- Prevention of Overclaiming: If inactive providers are listed as active, they may still request timesheets and claim hours, leading to overclaiming of authorized hours
- Maintaining Current Records: Keeping the provider list current allows IHSS to maintain accurate records and helps agencies provide timely and efficient services. This helps avoid sending case update letters to inactive providers
To remove an inactive provider from your case, IHSS requires a written request from the recipient or their authorized representative. Please include the following details to make sure your request is processed correctly:
- Recipient’s full name, case number, or social security number
- Provider’s full name and provider ID number or social security number
- The last date (month, day, and year) the provider worked
- Include the signature of the recipient or authorized representative
Note: Any termination request can be made by contacting your IHSS social worker.
A provider can also request a self-termination form by calling IHSS at the number below. The form includes a return envelope for your convenience. Please ensure that you provide the following:
- Recipient’s full name, case number, or social security number
- Provider’s full name and provider ID number or social security number
- Signature of provider
You can simply submit this request by mail, fax, or email:
- Mail: IHSS P.O. Box 11018, San Jose, CA 95103-1018
- Fax: (408) 792-1601
- Email: ihss.scc@ssa.sccgov.org
Questions?
Call the IHSS main line: (408) 792-1600 or visit the IHSS office: 353 W. Julian Street. San Jose, CA 95110 Monday through Friday from 8:00 a.m. to 5:00 p.m. (closed on holidays).