The IHSS Advisory Board discusses, advises, and makes recommendations for improvements to In-Home Supportive Services in Santa Clara County.
Newsletter Catagories
IHSS
Spotting IHSS Fraud: What to Know and What to Do
Even minor violations can take essential resources away from the people who genuinely rely on IHSS. By understanding what constitutes IHSS fraud and knowing how to report concerns, we can help protect the program for the elderly and disabled residents of Santa Clara County who depend on it every day.
Important News: Consumer Connection Newsletter Changes
Moving forward, the Consumer Connection Newsletter will no longer be automatically mailed to IHSS consumer mailing addresses. Instead, consumers will receive the newsletter via email.
Important News: Provider Wage Increase Starting January 2026
As of January 1, 2026, In-Home Supportive Services Independent Providers working for a consumer in Santa Clara County received a $0.40 wage increase to $20.44.
Terminating IHSS Provider Services
It is important that IHSS care recipients understand how to remove a provider who is no longer offering care to them. It’s important to keep only active, working providers listed on your case.
Receiving an Accurate Assessment or Reassessment from IHSS
When an IHSS social worker visits your home for assessment, it’s important to represent your strengths and limitations. You can do so by clearly communicating your needs and by avoiding overstating your ability to manage your care.
Provider Enrollment Information
If you hire a new or returning IP, ensure they begin their enrollment process promptly by visiting the Public Authority Services Enrollment webpage to initiate the process immediately.
Safety Net Program: On-Call Registry
Qualifying consumers can access up to 80 hours of OCR services each fiscal year (from July to the following June). An exception may allow up to 160 hours for those with severe impairments. It’s important to note that the OCR does not cover IP vacations; it is strictly for unexpected and urgent needs.
Training for Your Care Provider
If your provider would like to take classes or programs beyond what PA currently offers and it can teach them a skill relevant to the wellness or job functions of an in-home care provider, they can utilize the Life Enhancement Fund (LEF) for extra support to obtain specialized skills.
California IHSS Consumer Alliance: What is It?
CICA offers training and educational opportunities for its members twice a month. Additionally, CICA keeps members informed about issues at all levels that could affect the IHSS consumers we advocate for.