Moving forward, the Consumer Connection Newsletter will no longer be automatically mailed to IHSS consumer mailing addresses. Instead, consumers will receive the newsletter via email.
Newsletter Catagories
Hiring Providers
Important News: Provider Wage Increase Starting January 2026
As of January 1, 2026, In-Home Supportive Services Independent Providers working for a consumer in Santa Clara County received a $0.40 wage increase to $20.44.
Provider Enrollment Information
If you hire a new or returning IP, ensure they begin their enrollment process promptly by visiting the Public Authority Services Enrollment webpage to initiate the process immediately.
Tired of Calling TTS to Approve Timesheets? Give ESP a Try
IHSS consumers must review, approve, or deny their provider’s timesheet every pay period and using the Telephone Timesheet System (TTS) to do this can be a time-consuming process. An alternative to TTS is the Electronic Services Portal (ESP) and Public Authority Services by Sourcewise created five simple step-by-step guides for consumers on how to use ESP.
Important News: Provider Wage Increase- Starting January 2025
Exciting news due to the increase in the state minimum wage!
Care Coaching Program for Consumers
This involves a range of responsibilities, such as interviewing, hiring, training, supervising, and, if needed, letting go of their IP. This process can be particularly challenging for consumers due to physical limitations, mental health issues, or other specific circumstances.
IHSS Notice of Action
All approved In-Home Supportive Services (IHSS) recipients will receive a Notice of Action (NOA) form when they are approved for IHSS or if there is a change in their case. The NOA form will detail what services an IHSS provider can perform.
New Tools to Learn How to Use the ESP
Public Authority Services by Sourcewise has created five simple step-by-step guides for consumers on how to use the ESP. The ESP guide modules are available in PDF format, as well as short videos.
Create a Backup Plan for Your Care
It is highly recommended that consumers explore the idea of hiring an additional provider for times when unexpected needs arise. Having two or more providers connected to your case will ensure a smooth transition from one provider to another.
Supporting Consumers for 25 Years
For over 25 years, Public Authority Services by Sourcewise has assisted and supported IHSS care recipients and their Independent Care Providers. Recognized as a model for the State’s IHSS program, we are committed to continue innovating, developing, and growing our services for the IHSS population in Santa Clara County.