Moving forward, the Consumer Connection Newsletter will no longer be automatically mailed to IHSS consumer mailing addresses. Instead, consumers will receive the newsletter via email.
Newsletter Catagories
Managing Providers
Respite and Home Modifications Offerings through Sourcewise Integrated Health Services Department
Through the Caregivers Network program, Sourcewise has launched two new Community Supports services for qualified Anthem Medi-Cal members to increase home safety and to assist family caregivers.
Important News: Provider Wage Increase Starting January 2026
As of January 1, 2026, In-Home Supportive Services Independent Providers working for a consumer in Santa Clara County received a $0.40 wage increase to $20.44.
Terminating IHSS Provider Services
It is important that IHSS care recipients understand how to remove a provider who is no longer offering care to them. It’s important to keep only active, working providers listed on your case.
Safety Net Program: On-Call Registry
Qualifying consumers can access up to 80 hours of OCR services each fiscal year (from July to the following June). An exception may allow up to 160 hours for those with severe impairments. It’s important to note that the OCR does not cover IP vacations; it is strictly for unexpected and urgent needs.
Tired of Calling TTS to Approve Timesheets? Give ESP a Try
IHSS consumers must review, approve, or deny their provider’s timesheet every pay period and using the Telephone Timesheet System (TTS) to do this can be a time-consuming process. An alternative to TTS is the Electronic Services Portal (ESP) and Public Authority Services by Sourcewise created five simple step-by-step guides for consumers on how to use ESP.
Care Coaching Program for Consumers
This involves a range of responsibilities, such as interviewing, hiring, training, supervising, and, if needed, letting go of their IP. This process can be particularly challenging for consumers due to physical limitations, mental health issues, or other specific circumstances.
IHSS Notice of Action
All approved In-Home Supportive Services (IHSS) recipients will receive a Notice of Action (NOA) form when they are approved for IHSS or if there is a change in their case. The NOA form will detail what services an IHSS provider can perform.
New Tools to Learn How to Use the ESP
Public Authority Services by Sourcewise has created five simple step-by-step guides for consumers on how to use the ESP. The ESP guide modules are available in PDF format, as well as short videos.
Create a Backup Plan for Your Care
It is highly recommended that consumers explore the idea of hiring an additional provider for times when unexpected needs arise. Having two or more providers connected to your case will ensure a smooth transition from one provider to another.