By Shannin Prather
October 2024 | 2024 Fall Newsletter
As an In-Home Supportive Services (IHSS) consumer, it is critical that you have a backup plan in place in case your regular In-Home provider is not available. Life circumstances such as provider illness or injury can create the unexpected need for someone else to assist you. It is your responsibility as the IHSS consumer to create a plan and have safety nets in place for this.
It is highly recommended that consumers explore the idea of hiring an additional provider for times when unexpected needs arise. Having two or more providers connected to your case will ensure a smooth transition from one provider to another.
When a consumer’s IHSS Independent Provider (IP) is unexpectedly unable to work because of illness or personal emergency, and there is no other provider, family member, or resources that can step in to assist, the On-Call Registry (OCR) may be able to help qualified IHSS consumers in Santa Clara County.
The OCR program can temporarily assign a pre-screened IP to assist with bathing, personal hygiene, and other health and safety-related authorized services. The OCR cannot assist with domestic services—such as cleaning or laundry—or transportation, unless the need is related to personal care and safety.
Learn more and request OCR program assistance by calling (408) 590-0834, between 8 a.m. and 5 p.m. Monday-Friday. If you leave a voicemail, please include your full name and telephone number so your call can be returned.
As an In-Home Supportive Services (IHSS) consumer, it is critical that you have a backup plan in place in case your regular In-Home provider is not available. Life circumstances such as provider illness or injury can create the unexpected need for someone else to assist you. It is your responsibility as the IHSS consumer to create a plan and have safety nets in place for this.
It is highly recommended that consumers explore the idea of hiring an additional provider for times when unexpected needs arise. Having two or more providers connected to your case will ensure a smooth transition from one provider to another.
When a consumer’s IHSS Independent Provider (IP) is unexpectedly unable to work because of illness or personal emergency, and there is no other provider, family member, or resources that can step in to assist, the On-Call Registry (OCR) may be able to help qualified IHSS consumers in Santa Clara County.
The OCR program can temporarily assign a pre-screened IP to assist with bathing, personal hygiene, and other health and safety-related authorized services. The OCR cannot assist with domestic services—such as cleaning or laundry—or transportation, unless the need is related to personal care and safety.
Learn more and request OCR program assistance by calling (408) 590-0834, between 8 a.m. and 5 p.m. Monday-Friday. If you leave a voicemail, please include your full name and telephone number so your call can be returned.