By Samantha Powell and Shannin Prather
July 2021 | 2021 Summer Newsletter
The Public Authority Registry assists In-Home Supportive Services (IHSS) consumers connect with and hire available care providers. Registry Services are provided in several different ways to meet different levels of needs.
The main service is the Registry itself, which maintains a database of care providers available to be hired by IHSS consumers. The Registry uses technology to build lists of providers whose skills and available work schedule match the individual needs and preferences of the consumer. Through this program, the consumer is empowered to contact, interview, and hire care providers of their choosing.
For consumers who are unable to perform the tasks needed to complete the hiring process on their own, the Care Coaching Program may be able to assist. Social workers, case managers, and medical professionals can refer a consumer to the Care Coaching Program, which will assess the situation and can pair the consumer with a Care Coordinator who will guide the consumer through the process of finding and hiring a provider. Care Coordinators also refer consumers to additional resources to support the consumer’s independence.
Many IHSS consumers are assisted through the program every month, such as Greg. In Early 2021, Greg was discharged from a skilled nursing facility and needed caregiving services to live independently. Mistakenly, Greg’s Social Security did not reflect the change when he was discharged. As a result, Greg was not receiving his expected monthly income to pay rent and was at risk of being evicted. Navigating resources to fix the situation was not possible for Greg to do on his own, as he is hearing impaired.
The Care Coaching program connected him with Care Coordinator Samantha Powell, who was able to help Greg hire IHSS care provider Caroline. Caroline went above and beyond expectations by assisting Greg to solve the issues with his Social Security and has become an advocate for Greg during medical appointments and in communicating with various resources.
Of Caroline, Greg says “…I trust her to the fullest. Caroline is a very good caregiver and person…She is very good at what she does and helps me out a lot being that I cannot hear.”
The Care Coaching program has also been able to assist Greg in connecting with case management services and the Institute on Aging, who helped install safety equipment in his home.
Additional services offered by the Registry include the Urgent Care Registry for consumers who have an urgent need for personal care services and unexpectedly find themselves without care due to care provider absence and the Emergency Back-Up Registry for consumers who lost their care provider due to the Covid-19 pandemic.
For more information on the Registry or other services and resources available through Public Authority Services, visit pascc.org.
If you would like to share your own success story about using the services offered by the Public Authority Registry, you can send an email to paregistry@pascc.org.
The Public Authority Registry assists In-Home Supportive Services (IHSS) consumers connect with and hire available care providers. Registry Services are provided in several different ways to meet different levels of needs.
The main service is the Registry itself, which maintains a database of care providers available to be hired by IHSS consumers. The Registry uses technology to build lists of providers whose skills and available work schedule match the individual needs and preferences of the consumer. Through this program, the consumer is empowered to contact, interview, and hire care providers of their choosing.
For consumers who are unable to perform the tasks needed to complete the hiring process on their own, the Care Coaching Program may be able to assist. Social workers, case managers, and medical professionals can refer a consumer to the Care Coaching Program, which will assess the situation and can pair the consumer with a Care Coordinator who will guide the consumer through the process of finding and hiring a provider. Care Coordinators also refer consumers to additional resources to support the consumer’s independence.
Many IHSS consumers are assisted through the program every month, such as Greg. In Early 2021, Greg was discharged from a skilled nursing facility and needed caregiving services to live independently. Mistakenly, Greg’s Social Security did not reflect the change when he was discharged. As a result, Greg was not receiving his expected monthly income to pay rent and was at risk of being evicted. Navigating resources to fix the situation was not possible for Greg to do on his own, as he is hearing impaired.
The Care Coaching program connected him with Care Coordinator Samantha Powell, who was able to help Greg hire IHSS care provider Caroline. Caroline went above and beyond expectations by assisting Greg to solve the issues with his Social Security and has become an advocate for Greg during medical appointments and in communicating with various resources.
Of Caroline, Greg says “…I trust her to the fullest. Caroline is a very good caregiver and person…She is very good at what she does and helps me out a lot being that I cannot hear.”
The Care Coaching program has also been able to assist Greg in connecting with case management services and the Institute on Aging, who helped install safety equipment in his home.
Additional services offered by the Registry include the Urgent Care Registry for consumers who have an urgent need for personal care services and unexpectedly find themselves without care due to care provider absence and the Emergency Back-Up Registry for consumers who lost their care provider due to the Covid-19 pandemic.
For more information on the Registry or other services and resources available through Public Authority Services, visit pascc.org.
If you would like to share your own success story about using the services offered by the Public Authority Registry, you can send an email to paregistry@pascc.org.