March 30, 2015 | Newsletter, Spring 2015

By Araceli Gaona

The Public Authority Registry is a referral service assisting In-Home Supportive Services (IHSS) consumers. This registry provides a list of pre-screened and experienced care providers who match the needs
of the consumer.

Our staff is available to assist consumers by sending a tailored list of care providers who are available to work the authorized IHSS services and hours. In addition, the registry matches requests for specific criteria such as geographic location, language, and desired hours.

The consumer interviews potential care providers from the referral list and makes the final decision on the selection of a candidate as well as supervises the work of the care provider.

The Public Authority Registry staff also assists IHSS consumers with tips and guidance to ensure a successful and healthy working relationship with their provider.

Whether you need a new care provider or need to hire additional providers, the Registry is here to help! For more information, call (408) 350-3251 and ask to speak to a Registry Specialist.

Fostering A Healthy Work Relationship

Fostering a positive working relationship between consumers and care providers

REMINDER! Get Paid On Time

In-Home Supportive Services (IHSS) Care Providers must be paid ON TIME for 35 hours or more each month, or risk losing their medical insurance benefits.

IHSS Fraud ALERT

Protect the IHSS program: if you know about suspicious activities involving IHSS providers or consumers, please report them

Making Changes to Your IHSS Care Provider

As an In-Home Supportive Services (IHSS) consumer, you can decide to hire a new In-Home Care Provider (IP) at any time.

Overtime Regulations: Important Timesheet Training

The County, Public Authority, and the Union will be partnering to provide training sessions to help consumers and providers understand the changes.

Urgent Care Registry

The Urgent Care Registry (UCR) is available for In-Home Supportive Services (IHSS) consumers who have at least 50 hours of authorized services per month, and have an urgent need for immediate service.

Drink Plenty of Water

Dehydration is a condition that occurs when the body loses more water than it takes in.

Public Authority Registry

The Registry locates care providers and matches them with consumers.

Working Together; You and Your Care Provider

As a consumer of IHSS services, you are the employer of your care provider.

New Overtime Regulations

Overtime pay for In-Home Care Providers (IPs) when they work more than 40 hours in a work week.

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