By Shannin Prather
April 2020 | 2020 Spring Newsletter
Along with the transition from paper timesheets to electronic or telephone timesheets, which Santa Clara County has been notifying care recipients and care providers about for the past several months, Santa Clara County’s In-Home Supportive Services (IHSS) must also transition to Electronic Visit Verification (EVV).
Paper timesheets will no longer be available for care providers to fill out nor for care recipients to approve. Care providers must complete their timesheets online through the Electronic Services Portal (ESP) using a computer, laptop, tablet, smartphone, or by using the Telephone Timesheet System (TTS) to enter their hours. In order for care providers to use the new systems and receive pay for IHSS tasks, care recipients must also use the ESP or TTS systems to approve timesheets.
If you have a device that connects to the internet, using the ESP is surprisingly simple. The TTS system can be time-consuming for providers but is fairly easy for recipients to use. Beginning in late spring 2020, these systems will include three new fields for providers to enter time for the services provided to their recipient(s):
- Start Time: The time of day the provider performed the first IHSS service
- End Time: The time of day the provider completed the last IHSS service
- Location: Where the provider has performed IHSS services—Home, Community, or Both
Since IHSS services are often performed on and off throughout the day, providers will continue to be paid based on the hours and minutes they enter in the ‘hours worked’ section on their timesheet, not the time between their start time and end time each day.
To learn more visit cdss.ca.gov/inforesources/esphelp or call (866) 376-7066.