By Shannin Prather
January 2019 | 2019 Winter Newsletter
Clear and effective communication is crucial between consumers and their Independent Care Providers (IPs). Communication is the key to success for both parties to feel satisfied with the relationship.
At times, misunderstandings arise about the specific duties of the IP, which may lead to frustration and dissatisfaction when expectations are not met.
Consumers should keep in mind that the IP will only be paid for services and tasks that have been authorized by In-Home Supportive Services (IHSS). These tasks are listed on your Notice of Action (NOA), along with the amount of time allowed for each task. Set aside time for you and your IP to review the NOA to ensure that you both have a clear understanding of the approved/ authorized expectations for care.
Your IP is not allowed to perform tasks that are not on your NOA. Unauthorized tasks could result in injury for which the care provider will not be compensated in any way. Only tasks that are listed on the NOA are covered by Workers Compensation for any injury that may result. In addition, you may be held liable if your IP is injured performing an unauthorized task you have asked them to perform.
As a reminder, services are not covered when you are either hospitalized, staying in a nursing home, or on vacation. In other words, the IP cannot work to assist you when you are not at home. Review your NOA and call IHSS with any questions about a service or task: (408) 792-1600.