By Shannin Prather
January 2019 | 2019 Winter Newsletter
Your well-being and safety is most important.
The Public Authority Services Urgent Care Registry (UCR) is provided to qualified In-Home Supportive Services (IHSS) consumers who unexpectedly find themselves without care. At times, Independent Care Providers (IPs) experience a personal emergency or illness, causing them to be unavailable for their scheduled shift.
Ensuring the well-being and safety of the IHSS consumer by filling necessary needs for a temporary period of time is the goal of the UCR. Generally, a consumer qualifies for the UCR service if they have at least 50 hours of authorized services per month, an urgent need for immediate services, and no family members nor other resources to call for assistance.
The UCR is not designed to cover an IPs’ vacation time and will not provide general domestic services or transportation. For more general or long-term service needs, every consumer should have their own back-up plan so someone can quickly step in to provide for their care.
The Public Authority Services Registry can assist you with finding additional care providers if you do not have a family member or friend available to act as a back-up IP to step into the role of your care provider in unexpected circumstances.
The Urgent Care Registry is provided by Public Authority Services by Sourcewise and is available between the hours of 8a.m. and 8p.m. seven days a week: (408) 590-0834.