By Shannin Prather
October 2020 | 2020 Fall Newsletter
New federal laws are bringing an end to paper timesheets for In-Home Supportive Services (IHSS) care providers. IHSS recipients must approve care provider timesheets via telephone by using the Telephone Timesheet System (TTS) or online through the Electronic Services Portal (ESP) using a computer, laptop, tablet, or smartphone.
For care providers to receive pay, IHSS recipients are required to use the ESP or TTS systems to review and approve or reject timesheets. Beginning November 16, 2020, Santa Clara County will no longer be using paper timesheets. If you and your provider are not enrolled in either TTS or ESP by November 16, Santa Clara County will automatically enroll you and your provider in TTS.
Using the ESP is a convenient and simple way to review care provider timesheets. The TTS allows blind and visually impaired persons, or persons with no internet access, the ability to approve timesheets over the phone.
To register for the TTS, call (833) DIAL-EVV or (833) 342-5388 and provide your seven-digit case number. You will need to create a four-digit passcode, which you will use to verify your identity each time you approve care provider timesheets, so choose a number you will remember easily.
After registering for the TTS, you will start to receive automated telephone calls each time your care provider(s) submit an electronic timesheet. Once the system verifies your identity with your case number and passcode, it will prompt you through the process of reviewing the timesheet to approve or reject it. If you are not able to answer the phone when the TTS system tries to reach you, you can approve timesheets by calling TTS back during business hours at (833) 342-5388.
You can contact the IHSS Services Desk for assistance with TTS. To speak with a live person, contact the help desk from 8 a.m. to 5 p.m., Monday through Friday, excluding holidays: 1 (866) 376-7066.