By Vi Lam
July 2023 | 2023 Summer Newsletter
Since January 1, 2021, California has paid penalties for not capturing providers’ geolocation at the start and end of the workday, as required by federal law. As of July 1, 2023, California introduced new ways to check in and out—much like clocking in and out at some jobs—to comply with the law and avoid future penalties.
Independent Providers who do not live with their IHSS recipient will need to use one of the options below to check in and check out daily.
- IHSS EVV Mobile Application (App) download from the Apple or Google Play Store to the provider’s mobile phone
- Electronic Services Portal (ESP)
- Telephone Timesheet System (TTS) calls from the recipient’s landline phone plugged into the wall, if available
Providers must check-in when they begin to provide authorized services to the consumer for the day and check-out at the end of their shift.
Live-in providers are not required to track geo-location and will continue with the current process for recording work hours through the ESP or the TTS.
Geo-location is only captured when providers begin or end services each day, not continuously throughout the day. If a provider makes a mistake or forgets to check in or out, they can edit it on the ESP before submitting the timesheet for approval.
Consumers will continue to use ESP or TTS to approve timesheets as usual. Consumers who have a provider that is unable to use the App or ESP will need to allow the provider to use the consumer’s landline to check in and out.
For more information, visit cdss.ca.gov/inforesources/cdssprograms/ihss/evvhelp