By Angelina Soria
April 2020 | 2020 Spring Newsletter
Public Authority Services by Sourcewise has a registry of care providers to help In-Home Supportive Services (IHSS) care recipients who need to hire a care provider. The Registry does this by matching the individual needs of the recipient with the availability and skills of providers from the Registry’s database.
When matches are made, the Registry sends a list of provider names to the recipient. At times perfect matches cannot be made, so the Registry will send names who match the needs as closely as possible in the hopes a compromise can be made.
It is the recipient’s responsibility to contact the providers from the list, interview them, and decide who to hire.
The first step in working through a list of potential providers is to do a telephone interview. Follow these helpful tips for successful telephone interviews:
- Be friendly and respectful
- Give a brief description of your IHSS care needs
- State the number of hours you need worked and give an idea of the desired schedule
- Ask questions about the provider’s caregiving background
- Ask what the provider enjoys about being a caregiver
- If the person is a good fit, schedule them for an in-person interview
- Thank them for their time and interest, even you feel they are not a good fit
If you leave a voicemail or call from a restricted number, be sure to speak your name and phone number clearly and distinctly.
Call the Registry for another list of names if the current list is not working out for you. You can reach the Registry by calling (408) 350-3251.