By Shannin Prather
January 2022 | 2022 Winter Newsletter
In-home Supportive Services (IHSS) consumers can hire their IHSS care providers through the Electronic Services Portal (ESP), the same website used to approve care provider timesheets (etimesheets.ihss.ca.gov). This makes the process for starting timesheets for care providers much faster, as well as being better for the environment.
In the past, consumers had to complete the Recipient Designation of Provider (SOC426A) form on paper and mail it to IHSS. Now, IHSS consumers have the option of hiring their care providers electronically in just five quick steps:
- Log in to the ESP using your username and password, then click “Hire Provider” on the top menu navigation bar
- “Locate Provider” by entering the care provider’s nine-digit care provider ID number and clicking the “Find Provider” button. NOTE: Care providers who have not yet completed the enrollment process will not know their care provider ID number. Provider ID numbers will be mailed in a letter from IHSS after the provider has finished all enrollment steps
- Verify this is the correct provider when their information appears and then click the “Select” button
- Enter the date the provider will start—or did start—working for you and select your relationship to the provider, then click the “Hire Provider” button
- Review the Recipient Agreement, click the box at the bottom verifying you have read and agree, then click the “Confirm Hire” box
After completing the steps above, you will receive an email confirmation stating that you have successfully hired your provider and timesheets will be generated automatically. If the provider has not completed their enrollment, even if they already know their provider ID number, their status will say “Pending Hire.” Once enrollment is complete, you and the provider will receive notification that they have been hired and can begin completing timesheets.
For more help with assigning providers to your case using the ESP you can contact the IHSS Service Desk, Monday-Friday from 8 a.m. to 5 p.m., at (866) 376-7066 option 4.
In-home Supportive Services (IHSS) consumers can hire their IHSS care providers through the Electronic Services Portal (ESP), the same website used to approve care provider timesheets (etimesheets.ihss.ca.gov). This makes the process for starting timesheets for care providers much faster, as well as being better for the environment.
In the past, consumers had to complete the Recipient Designation of Provider (SOC426A) form on paper and mail it to IHSS. Now, IHSS consumers have the option of hiring their care providers electronically in just five quick steps:
- Log in to the ESP using your username and password, then click “Hire Provider” on the top menu navigation bar
- “Locate Provider” by entering the care provider’s nine-digit care provider ID number and clicking the “Find Provider” button. NOTE: Care providers who have not yet completed the enrollment process will not know their care provider ID number. Provider ID numbers will be mailed in a letter from IHSS after the provider has finished all enrollment steps
- Verify this is the correct provider when their information appears and then click the “Select” button
- Enter the date the provider will start—or did start—working for you and select your relationship to the provider, then click the “Hire Provider” button
- Review the Recipient Agreement, click the box at the bottom verifying you have read and agree, then click the “Confirm Hire” box
After completing the steps above, you will receive an email confirmation stating that you have successfully hired your provider and timesheets will be generated automatically. If the provider has not completed their enrollment, even if they already know their provider ID number, their status will say “Pending Hire.” Once enrollment is complete, you and the provider will receive notification that they have been hired and can begin completing timesheets.
For more help with assigning providers to your case using the ESP you can contact the IHSS Service Desk, Monday-Friday from 8 a.m. to 5 p.m., at (866) 376-7066 option 4.