By Shannin Prather
April 2023 | 2023 Spring Newsletter
The first step in establishing a successful consumer/ care provider relationship is interviewing potential caregivers over the phone and in-person.
Begin with an interview over the telephone. If you leave a message for a provider, or call from a blocked/restricted number, be sure to speak your name and phone number clearly so they can return your call. Be sure your voicemail box isn’t full in case they also need to leave you a message.
During the phone interview, give important information about your needs, such as your IHSS authorized services and hours and the schedule you want the provider to work.
If you are interested in the care provider after the phone interview, invite them to interview in-person so you can get to know them better.
When interviewing, avoid asking personal questions about marital status, age, or religion. You are looking for information about their experience and qualifications.
Some appropriate questions would be:
- How long have you been a caregiver?
- What types of services have you provided to previous clients?
- Have you had any training?
The answers to these questions will help you decide if the provider is right for you.
The first step in establishing a successful consumer/ care provider relationship is interviewing potential caregivers over the phone and in-person.
Begin with an interview over the telephone. If you leave a message for a provider, or call from a blocked/restricted number, be sure to speak your name and phone number clearly so they can return your call. Be sure your voicemail box isn’t full in case they also need to leave you a message.
During the phone interview, give important information about your needs, such as your IHSS authorized services and hours and the schedule you want the provider to work.
If you are interested in the care provider after the phone interview, invite them to interview in-person so you can get to know them better.
When interviewing, avoid asking personal questions about marital status, age, or religion. You are looking for information about their experience and qualifications.
Some appropriate questions would be:
- How long have you been a caregiver?
- What types of services have you provided to previous clients?
- Have you had any training?
The answers to these questions will help you decide if the provider is right for you.