By Shannin Prather
April 2020 | 2020 Spring Newsletter
It is vital that In-Home Supportive Services (IHSS) care recipients and IHSS care providers keep their contact information current.
If a recipient’s contact information is outdated, the IHSS social workers cannot schedule the yearly evaluations of services and hours, nor can IHSS send information about changes to the IHSS program. If a provider’s information is not current, IHSS cannot send information about changes, recipients cannot make contact to hire from a Registry list, and Public Authority Services Training department cannot send information about available classes or class cancellations.
Changes in address or telephone number must be submitted in writing. When you move to a new address, or your telephone number changes, you must ask IHSS for a Provider or Recipient Change of Address and/or Telephone (SOC 840) form.
It is also important to make sure your voicemail box is not full. If your voicemail becomes full, IHSS and Public Authority Services by Sourcewise will not be able to leave a message for you when they call. Ask your mobile phone company how to delete voicemails if you are unsure how to do so.