The In-Home Supportive Services (IHSS) Electronic Services Portal (ESP) simplifies reviewing care provider’s electronic timesheets, hiring providers, and more. However, the information available on how to register for and use the ESP may not be clear to all IHSS consumers.
To address the need for educating IHSS consumers on how to use the ESP, Public Authority Services by Sourcewise has created five simple step-by-step guides for consumers on how to use the ESP. The ESP guide modules are available in PDF format, as well as short videos.
The modules are available in English, with plans to add translation and subtitle options for Mandarin, Spanish, and Vietnamese soon. The topics covered in the modules are:
- Registering for an ESP Account
- ESP Overview
- Updating Your ESP Account
- Connecting Providers to Your Case
- Reviewing Provider Timesheets Through the ESP
Separate ESP modules are being created for care providers and will be available in early 2025.
To reach the ESP modules, please visit the Consumer Training page on the Public Authority Services website, at pascc.org/consumer-training/.