By Sonia Munoz, IHSS Lead Account Clerk II
January 2022 | 2022 Winter Newsletter
In Home-Supportive Services (IHSS) is pleased to announce the California Department of Social Services (CDSS) has added a new self-service feature that allows care providers to view and update their address—physical and/or mailing—and telephone number in the Electronic Service Portal (ESP) without contacting the IHSS office.
Consumers will also be able to use this self-service option in the ESP to update their telephone number. Consumers will need to continue contacting their assigned case worker to make any changes to their address.
Once you successfully update your address and/or telephone number using the ESP, you will receive an email confirming the address and/or telephone number change has been successfully updated.
IHSS will gladly continue to receive the change of address request by mail, fax or in person. It’s important to remember that photo ID such as a driver’s license, passport, or Provider ID badge (given by Public Authority Services) is required to process address changes. The Photo ID does not need to show the new address, it is simply used to confirm the identity of the person asking for the change.
If you require assistance updating your username, password, or email via the ESP, contact the Electronic Timesheet Help Desk at 1 (866) 376-7066 or visit etimesheets.ihss.ca.gov.
In-Home Supportive Services strives to better serve the community every day. These new self-service options will allow faster access to information and resolutions for consumers and providers.