By Virginia Ballantyne, LCSW, IHSS Management Analyst
April 2022 | 2022 Spring Newsletter
Since February 18, 2022, the Electronic Services Portal (ESP) can no longer be reached using the Microsoft Internet Explorer web browser. If you use Internet Explorer, you are no longer able to access the electronic timesheets, download W-2s, or make changes to contact information using the ESP.
If you have been using Internet Explorer, you will need to switch to a different browser, such as DuckDuckGo, Microsoft Edge or Google Chrome to use the ESP. Downloading a new web browser is simple and free. Simply visit the web browser’s site, such as duckduckgo.com, microsoft.com/en-us/edge or google.com/chrome and click on ‘Download Browser,’ ‘Download Edge,’ or ‘Download Chrome’.
If you were not using Internet Explorer to access the ESP, no action is needed.
It is important to keep your contact information up-to-date in the In-Home Supportive Services (IHSS) system. While it is still acceptable to mail a Change of Address and/or Telephone form, IHSS care providers and consumers using the ESP to access timesheets can easily make changes to their address and/or telephone number within the ESP.
The IHSS Service Desk is available to recipients and providers who need assistance with the Electronic Services Portal website. The Service Desk is available from 8 a.m. to 5 p.m., Monday through Friday, excluding national holidays at (866) 376-7066.