Public Authority Services by Sourcewise



  • The fall semester will begin in September 2019!  All active providers and members of the Public Authority Services Registry in Santa Clara County will receive the class schedule and instructions for registering in the mail in August.

  • Beginning in July 2019 IHSS providers are eligible to receive a $25 incentive payment for each Public Authority Services certificate class they complete. There will be no retroactive payment for classes taken prior to July 1, 2019. See the Provider Certificate Classes section for more information.

  • IHSS care providers can apply to be reimbursed for the cost of taking certain classes outside of those offered by Public Authority Services. See the Life Enhancement Fund section for more details.
  • IHSS Timesheet Training Video is available to providers and consumers to help better understand the IHSS paper timesheets.

  • If you have earned a Series 1 or Series 2 Training Certificate, they will be mailed to you the month following the end of the semester. Generally they are mailed out in January and June.
  • If you have questions about overtime or travel time pay please visit our overtime page for answers to frequently asked questions:

  • For additional assistance please call Public Authority Training at 408-350-3220.


Provider IHSS Timesheet Training


Provider Handbook

Follow this link for the most recent version of the In-Home Supportive Services (IHSS) Provider Handbook. Some information may be out of date.


Provider Certificate Classes

We offer a selection of fifteen certificate courses to help develop the skills necessary for providing quality in-home service and prevent injuries. The common goal is to support the providers with knowledge to share with their consumers. This training educates the providers to practice compassionate, quality healthcare in the consumers’ home; promoting comfort, independence and dignity. This training is exclusively offered to IHSS Independent Providers—you must be currently working as a provider or be an active member of the Public Authority Registry to register for classes.

IHSS Care Provider Training Class Incentive Payment

Beginning July 2019 IHSS providers are eligible to receive a $25 incentive payment for each Public Authority Services certificate class they complete. There will be no retroactive payment for classes taken prior to July 1, 2019.

The County has set aside a specific budget to be used each year for these incentive payments. Once the budget runs out for the year no further incentives will be granted until the budget rolls over at the beginning of the following year. There will be no retroactive payments for classes that are completed after the budget is exhausted for the year.

Payment of the incentive will be managed by Public Authority Services by Sourcewise on a monthly basis. One check will be mailed from Sourcewise to each provider who completed a class during the previous month, and that check will include the incentive payment for each class completed during that month.

To receive the incentive payment providers must:

  • Pre-register for the class and receive confirmation that a seat has been saved for them.
  • Arrive for the class on time and stay for the entire class, signing both the sign-in and sign-out sheets.
  • Stay focused on the information being shared by the instructor. If providers are found to be sleeping, focused on their phone or otherwise distracted, or are disrupting the learning of others they may be asked to leave the class.

See the Public Authority Services Training FAQ for more details


Series 1 Classes

You can earn a Series 1 Certificate of Completion at the end of the semester after completing all nine of the following courses:

Learn how to safely and correctly perform cardiopulmonary resuscitation (CPR) on adults, children and infants. Learn how to use an automated external defibrillator (AED). 2 year certification is obtained upon completion.

First Aid
Learn how to recognize and respond, with initial care, to medical emergencies until trained medical professionals are available to take over care. Learn techniques for responding to sudden illnesses, allergic reactions, minor and major bleeding, heart attack or stroke, and stabilizing injuries. 2 year certification is obtained upon completion.

Safe Lifting and Transferring
Don’t strain your back! Learn to use proper body mechanics and equipment to transfer consumers between beds and wheelchairs, as well as transfers to several positions. Learn how to safely assist your consumer with ambulation (walking).

Learn how to help the consumer be aware of healthy diet choices; safe feeding with loss of teeth, appetite, and swallowing issues; special diet needs; accepting challenges; how to apply diet changes to age, culture, and religious preferences.

Understanding Diabetes
Gain understanding of diabetes types and causes, complications caused by diabetes, and overview care for diabetes; importance of diet, blood sugar management and following medication schedule; care for teeth, nails, and skin of a diabetic.

Personal Care
Learn techniques for providing mouth care, bathing, feeding, dressing & grooming your consumer; learn how to safely change bedding in an occupied bed; learn infection control practices and prevention techniques.

Safety and Infection Prevention
Learn about infection control and prevention; basic personal care; feeding schedules; Foley catheter care; Colostomy care

Last Phase of Life
Learn to help the consumer talk about feelings regarding illness, sadness, and end of life; how to meet consumer’s physical, mental and spiritual needs during end of life stage; how to share respect and support with the family; accepting hospice care as comfort care.

Mental Health
Learn to help the consumer report mental issues to family and doctor; build routine; identify daily stresses and contributing factors, and prevent upset of routine; understand medications and side effects; talking about thoughts of harming self or others.

Get started now! You can complete the nine courses at your own pace. If you do not finish them on this schedule, take the rest on the next schedule offered.


Series 2 Classes

You can earn a Series 2 Certificate of Completion at the end of the semester after completing all six of the following courses:

Alzheimer’s Basics
Learn the difference between normal aging and dementia, the basics of Alzheimer’s disease and related disorders. Learn basic strategies for connecting and communicating with those with dementia, as well as resources that can help.

- You will receive a certificate of attendance from the Alzheimer’s Association after completing this class!

Caregiver Stress Management
Learn about the issues commonly faced by care providers, both family and non-family. Learn how to recognize and address your stress, and take care of yourself while caring for another person. Learn about community resources that can help you.

The Skilled Care Provider
Gain basic knowledge, tools and skills that can help you on your path as a care provider. Learn about mandated reporting, caregiver ethics, building trust and good relationships, hazards and safety for providing in-home care, universal precautions, taking care of yourself, emergency preparation, and more.

Cancer Care Basics
Gain an understanding of cancer types, treatments and the importance of non-medical support. Gain greater understanding of the needs of cancer patients, and how cancer affects the whole person. Learn how to best support and communicate with a person diagnosed with cancer.

Emergency and Disaster Preparedness
Gain information, tips and suggestions that you can pass on to your consumer to help prepare for disasters and medical emergencies. Learn ways to be proactive by putting together an emergency plan, emergency kit, special considerations for the elderly or disabled during disasters, the best way  to handle medical emergencies, and more.

Falls Prevention
Build awareness on the risk factors that may cause falls for seniors and people with disabilities. Learn strategies that may help you keep yourself, your consumer and the living environment safe and clear of hazards that may cause falls, as well as simple exercises to help build strength and balance.


Provider’s Current Schedule of Classes

We offer two semesters of classes each year. Class schedules are mailed to each active IHSS care provider in January for the winter/spring semester and in August for the fall semester. Follow the instructions on the schedule you receive, or in the PDF version below, to register for classes.

Providers may register for up to nine classes per semester and, if desired, can repeat classes previously taken every three years to refresh their knowledge, with the exceptions of CPR and First Aid classes which can be taken every two years.

Once earned, the Certificates of Completion never expire. Providers will not receive a second copy of the Certificate of Completion unless requested at the time they register and they complete the entire series of classes again.

For additional information, please refer to the class schedule link below.

Pre-Registration and Confirmation is required. Please call to register: 408-350-3220.



Provider Life Enhancement Fund

Beginning July 2019 IHSS care providers are eligible to have the cost of tuition and textbooks reimbursed if they choose to take certain types of training classes outside those offered by Public Authority Services. The class must be pre-approved by Public Authority Services in order to receive reimbursement. Providers must pay for these classes and associated textbooks up front, and can have those costs reimbursed up to $500 per year.

To be reimbursed for classes offered outside of the Public Authority Services curriculum, the provider must apply for the Life Enhancement Fund at least one month prior to the beginning of the class. Classes must meet certain criteria and must enhance the wellness or effectiveness of the In-home care provider in providing value to the care of the consumer such as language, nutrition for seniors, or Home Health Aid courses. Providers must complete and return a W-9 form to Public Authority Services to receive reimbursement.

Download a printable version of the JDF Life Enhancement Application




For more information contact Public Authority Services at 408-350-3220.

Consumer Handbook

Follow this link for the most recent version of the In-Home Supportive Services (IHSS) Consumer Handbook. Some information may be out of date.


Consumer Handbook Modules






Fact Sheets

Follow this link for help in understanding consumer rights and responsibilities in the IHSS program.


Cal Medi-Connect

Follow these links to learn more, and gain clearer understanding of the changes to Medical benefits and the Cal Medi-Connect program.

Follow this link for information in additional languages


Additional Resources

Training Video

Consumer Eduation Videos

Fall Prevention Video

Consumer Connection Newsletter