Enrollment Instructions for
IHSS Independent Providers of Santa Clara County
Please read the instructions on this page carefully, then use the link called “Continue to ENROLLMENT” at the bottom of this page to continue with your enrollment steps.
This website is ONLY to be used by caregivers or “providers” of the In Home Supportive Services (IHSS) program in Santa Clara County. State law requires that all IHSS providers do all the enrollment steps and pass a background check before they are eligible to be paid by the IHSS program.
You are not eligible to enroll (do not use this website) until after the person you will be taking care of has started their application for In-Home Supportive Services (IHSS) by speaking with IHSS. IHSS can be reached at 408-792-1600. For instructions about how to apply for IHSS services visit the IHSS Website.
Your Enrollment as an IHSS provider will be completed in three steps.
- Use the Enrollment website:
a.) Use the “Continue to ENROLLMENT” link at the bottom of this page to fill in your enrollment forms, watch the mandatory enrollment video, and schedule an appointment date and time to visit our enrollment office location.
- Go to your appointment on the date you have chosen.
a.) Remember to bring your most recent Social Security Card – we can not accept a copy – only the actual card.
b.) Remember to bring your current valid driver’s license or another US government issued photo ID.
c.) Your name on the Social Security Card and on the ID must match.
d.) Be prepared to have your picture taken.
e.) Your fingerprints will be taken at the appointment to start the necessary background check. The fingerprint fee is $20.
f.) Please do not bring children, friends, relatives, or others to your appointment – the waiting space is very small. You may bring a translator.
g.) Complete all of the steps on the Enrollment Website before your appointment.
- Wait for your first timesheet from IHSS
a.) Make sure the person you will be taking care of has completed their paperwork and sent it to IHSS. They must complete forms that tell IHSS you will be their provider.
b.) Wait 6 to 7 weeks after your appointment before calling to review the status of your case. It may take longer to receive your first timesheet.
After you have read these instructions click on the following link to continue with your enrollment:
If you have additional questions please review the Question and Answer page here:
Question: I cannot get the videos to play.
Answer: The videos will NOT play on any phone, iPad or tablet. They must be played on a computer desktop or laptop.
Question: I cannot find my Social Security Card.
Answer: Visit the Social Security Office and apply for your replacement card. They will provide you with a replacement card within 7 to 14 days. DO NOT schedule an appointment until you have your original Social Security Card.
Question: I already had a background check done for another job – do I need to do it again?
Answer: Yes. Everyone applying to be an IHSS Independent Provider must have a background check done using the forms we provide.
(The only exception is for those providers who are already members of Public Authority Registry and have completed their background check with Sourcewise, previously Council on Aging when they joined the Registry.)
Question: I am starting to work for a second IHSS consumer, do I need to do the enrollment a second time?
Answer: No. An IHSS caregiver or provider only needs to enroll one time to be allowed to be paid by the IHSS program. It does not matter how many IHSS consumers you work for.
Question: It has been over a year since I was paid as an IHSS caregiver, do I need to do the enrollment a second time?
Answer: Please contact the Public Authority Enrollment (408) 350-3252. An Enrollment Specialist can verify whether or not you need to complete the enrollment process again.
If your Question is not answered here call the Public Authority Enrollment phone line at (408) 350-3252 (we can only answer questions about the provider or caregiver enrollment steps).
Visit the full Public Authority Services website at www.pascc.org to learn about the Registry, training, provider medical benefits and other services related to the IHSS program.
For questions about provider payroll or paychecks, timesheets, or to speak with a social worker about authorized hours or to apply to receive IHSS services call the IHSS program at (408) 792-1600.